Return and Refund Policy

Return and Refund Policy

This Return and Refund PolicyReturn and Refund Policy is issued by All Brands Connect LLC., the operator of All Brands Connect.

Effective Date: July 24, 2026

1. Overview

At All Brands Connect, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through allbrandsconnect.com.

2. Return Window

JupiterBike Products
Return window 30 days from receipt
Condition Unused, original packaging
Restocking fee None within 30 days
Return shipping Customer pays
Batteries Non-returnable
Extended returns Up to 90 days if sealed/unopened (20% fee)

3. Order Cancellations

  • Before shipment: Cancellations are free. Contact us as early as possible — we cannot guarantee cancellation before the order ships.
  • After shipment (JupiterBike): Refused shipments incur a flat $75 fee per e-bike.

4. Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with:

  • Your order number
  • Photos and/or video clearly showing the damage
  • A brief description of the issue

We will review and, if approved, provide a prepaid return label and arrange a replacement or refund.

5. Return Shipping & Fees

  • Customer is responsible for return shipping costs unless the item is defective or we made a shipping error.
  • A return authorization is required before sending any item back. Do not ship without approval — unauthorized returns will be rejected.
  • Use a trackable shipping service and consider adding shipping insurance for high-value items.

6. Non-Returnable Items

  • Batteries (all brands)
  • Items reported after the return window
  • Items damaged due to misuse or neglect
  • Gift cards and digital downloads
  • Sale items and special orders

7. Refunds

Refunds are issued to the original payment method within 3 to 7 business days of receiving and approving the returned item. Discount code values are deducted from refund totals proportionally.

8. Exchanges

Exchanges are accepted for defective and non-defective products meeting return conditions. No restocking fee applies to same-item exchanges.

9. Contact Us

  • Email: support@allbrandsconnect.com
  • Phone: +1-850-852-0806
  • Hours: Monday–Friday, 9 AM–5 PM EST
  • Address: 2165 Nolte Rd #1052, Saint Cloud, FL 34772

10. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting. By purchasing from All Brands Connect, you agree to this Return and Refund Policy.

All Brands Connect
support@allbrandsconnect.com
+1-850-852-0806
2165 Nolte Rd #1052, Saint Cloud, FL, 34772, United States